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Railway Ministry Launches 'Rail Madad' App To Fasten Passengers Grievance Redressal



Railway Ministry Launches 'Rail Madad' App To Fasten & Streamline Passengers Grievance Redressal- Details, Aim, Purpose, Benefits

Ministry of Railways has launched a mobile application named as 'Rail Madad' to fasten and streamline public/passengers grievance redressal.

The 'Rail Madad' Mobile App was launched by Railway Minister, Piyush Goyal on 11th June 2018 in New Delhi.

The Rail Madad (Mobile Application for Desired Assistance During Travel), facilitates passengers to lodge complaints through mobile application & web platform and enables them to check real-time feedback on the status of redressal of their complaints.

The Rail Madad App also allows a passenger to register a complaint with minimum inputs. A unique ID is issued thereafter. It then relays the complaint online to relevant officials for immediate action. The action taken on the complaint is then relayed back to the passenger through SMS.

The Rail Madad App also shows various helpline numbers (e.g., Security, Child helpline etc) and provides direct calling facility for immediate assistance in one easy step.

The Rail Madad App can be downloaded for free from Google Play Store.



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